Assistant Spa Manager - Ship To Shore Spa Recruitment

Assistant Spa Manager

We are looking for an enthusiastic and dedicated Assistant Manager to join an existing team in our award winning boutique spa. The Spa hosts 6 treatment rooms, there are thermal bathing facilities including 4 sauna/steam rooms and a spa lounge for guests to enjoy before or after their award winning treatments. This is the perfect location for people who thrive in the spa environment and have a passion for delivering high service standards for our discerning clientele.

Qualifications / Skills / Experience:

• Minimum 2 years’ experience in a Spa Supervisor role or a Head Therapist looking for career progression.
• Previous experience in a 5* Spa or similar environment
• Must have experience and understanding of the operational running of a spa
• NVQ Level 3 Beauty Therapy qualified, CIDESO, CIBTAC or Massage qualification
• Excellent team work ethic
• A passion for customer service
• Must be exceptionally organised with an outstanding eye for detail
• Great personality, professional but friendly and can put guests at ease
• Articulate and confident communicator with a passion for retail and commercial awareness

Brief Over View Of Duties:

• Hands on with the day to day managing of the team, driving to deliver exceptional customer experiences, assisting where needed, answering staff questions and concerns
• Assisting promptly and effectively with guest issues or concerns for a seamless service recovery
• Responsible for all staff rota’s and holidays etc
• Manage the diary management system ensuring a smooth booking process for all clients. Ensuring the diary have been maximised on, being aware of offers and promotions and actively selling.
• Administration and front of house duties
• Performing high standards of treatments when called upon or guest requests

Package on Offer:

• Basic Salary: £22,000 to £25,000 depending on experience
• Commission on retail sales
• Pension Scheme Enrolment Plan
• Discount on selected treatments and products
• Meals on duty
• Free parking
• Stylist uniform
• Flexible rota around the needs of the business and management cover
• Full training and development