We are looking for an enthusiastic and dedicated Assistant Manager to join an existing team in our award winning boutique spa. The Spa hosts 6 treatment rooms, there are thermal bathing facilities including 4 sauna/steam rooms and a spa lounge for guests to enjoy before or after their award winning treatments. This is the perfect location for people who thrive in the spa environment and have a passion for delivering high service standards for our discerning clientele.
Qualifications / Skills / Experience:
• Minimum 2 years’ experience in a Spa Supervisor role or a Head Therapist looking for career progression.
• Previous experience in a 5* Spa or similar environment
• Must have experience and understanding of the operational running of a spa
• NVQ Level 3 Beauty Therapy qualified, CIDESO, CIBTAC or Massage qualification
• Excellent team work ethic
• A passion for customer service
• Must be exceptionally organised with an outstanding eye for detail
• Great personality, professional but friendly and can put guests at ease
• Articulate and confident communicator with a passion for retail and commercial awareness
Brief Over View Of Duties:
• Hands on with the day to day managing of the team, driving to deliver exceptional customer experiences, assisting where needed, answering staff questions and concerns
• Assisting promptly and effectively with guest issues or concerns for a seamless service recovery
• Responsible for all staff rota’s and holidays etc
• Manage the diary management system ensuring a smooth booking process for all clients. Ensuring the diary have been maximised on, being aware of offers and promotions and actively selling.
• Administration and front of house duties
• Performing high standards of treatments when called upon or guest requests
Package on Offer:
• Basic Salary: £22,000 to £25,000 depending on experience
• Commission on retail sales
• Pension Scheme Enrolment Plan
• Discount on selected treatments and products
• Meals on duty
• Free parking
• Stylist uniform
• Flexible rota around the needs of the business and management cover
• Full training and development
