Job location: Lancashire

Assistant Spa Manager

We are looking for an enthusiastic and dedicated Assistant Manager to join an existing team in our award winning boutique spa. The Spa hosts 6 treatment rooms, there are thermal bathing facilities including 4 sauna/steam rooms and a spa lounge for guests to enjoy before or after their award winning treatments. This is the perfect location for people who thrive in the spa environment and have a passion for delivering high service standards for our discerning clientele.

Qualifications / Skills / Experience:

• Minimum 2 years’ experience in a Spa Supervisor role or a Head Therapist looking for career progression.
• Previous experience in a 5* Spa or similar environment
• Must have experience and understanding of the operational running of a spa
• NVQ Level 3 Beauty Therapy qualified, CIDESO, CIBTAC or Massage qualification
• Excellent team work ethic
• A passion for customer service
• Must be exceptionally organised with an outstanding eye for detail
• Great personality, professional but friendly and can put guests at ease
• Articulate and confident communicator with a passion for retail and commercial awareness

Brief Over View Of Duties:

• Hands on with the day to day managing of the team, driving to deliver exceptional customer experiences, assisting where needed, answering staff questions and concerns
• Assisting promptly and effectively with guest issues or concerns for a seamless service recovery
• Responsible for all staff rota’s and holidays etc
• Manage the diary management system ensuring a smooth booking process for all clients. Ensuring the diary have been maximised on, being aware of offers and promotions and actively selling.
• Administration and front of house duties
• Performing high standards of treatments when called upon or guest requests

Package on Offer:

• Basic Salary: £22,000 to £25,000 depending on experience
• Commission on retail sales
• Pension Scheme Enrolment Plan
• Discount on selected treatments and products
• Meals on duty
• Free parking
• Stylist uniform
• Flexible rota around the needs of the business and management cover
• Full training and development

Spa Therapist

Our Spa Therapist’s is responsible for administering treatments and service excellence and is a leader in her field of work. Passionate and engaging, the Spa Therapist is driven to exceed guest expectations and achieve professional targets for both commercial and personal success.

The following leadership qualities must be present but not limited to:

• Has an aptitude to working with people and good personable qualities
• Hard working, reliable and flexible
• Motivated and driven to succeed
• Presentable and highly polished
• Have a proven track record of hitting targets
• Friendly, yet confident personality with an approachable, well-adjusted disposition
• A love of treatments in general with an intuitive nature towards the needs of the guests
• Ability to accept constructive criticism to develop as a therapist, personally and professionally.

Job description

• To provide first class treatment and service delivery to a variety of different guests on a consistent and on-going basis, emulating a sense of pride.
• Recommend treatments and retail to guests as per their needs, ethically and professionally, maintaining good        listening skills in order to effectively educate our guests regarding help with true concerns.
• To meet and sometimes exceed personal and professional targets set by the Head Therapist/Senior or Spa Manager    on a weekly/monthly basis.
• Good time management of column.
• Attend training sessions where necessary in order to improve our service and your own development.
• Attend and participate in periodic meetings as and when necessary or called on by the Head Therapist or Spa Manager.
• Maintaining 5 star standards throughout the spa and treatment rooms
• Ensure all tools and equipment are hygienically used and stored correctly and adhere to health and safety policies and procedures.
• There may from time to time be required to cover the needs of the business in the event of sickness/shortness in staff should it be necessary or pertinent on the day.
• High standard of personal presentation as per the Staff Handbook.